For Capability Statement and latest White Paper go to Knowledge Centre

Effective Employee Relations are essential to developing a performance culture and an essential ingredient to Business Improvement. A  longstanding issue in ER is the failure to move away from a purely legalistic and regimented system of control and damage limitation. While the Core System for managing ER is typically solid and established it can be improved as a provider of change management capability. After a century of the traditional control model there is scope for a more expansive and ambitious approach.

Employee Relations is often viewed as an internal HR programme, led and managed by the centre. Effective ER needs effective managers at all levels. Indeed it requires a culture of generalised commitment amongst all employees.  ER Productivity is not often considered as an obvious component by the ER community, yet they are often engaged in negotiations around the productivity of other employees.

For Capability Statement and latest White Paper go to Knowledge Centre

Utilising the FAIR system in Healthcare we feel is most appropriate as the sector is a very complex environment with a complex customer - producer relationship. We have found these methods used alongside leadership and behaviour support are well received within professional healthcare communities.

FAIR will allow people across the organisation and from across all disciplines to shape solutions for patient services. It will promote best practice but also reflect unavoidable variation due to endowment factors such as demographic and deprivation segmentation, skill mix profiles or technology legacies.  

Productivity Improvement can be misunderstood and easliy lead to major loss of energy and motivation for managers and staff. Go to the Knowlegde Centre for latest White Paper.

The current focus in public services is to cut out costs and there are ready made answers about improving productivity. These statements and pronouncements can be made easily but the reality of sustaining real improvment in productivity will require a major investment in capability. It is difficult to see how this can be achieved by internal means if the focus is on survival and shrinkage.

Businesses have policies for many aspects of their work, but there is perhaps too much attention given to compliance reporting and less attention given to the effective deployment and performance of these policies. CLIMB is designed to integrate strategic management practice with operational achievement. Organisational Effectiveness and Productivity Improvement demand that each layer of the organisation act in ways that are not only conducive but proactively contribute.